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University · a client, not named

Every enquiry in an admission intake, answered and assigned.

An admissions officer talks with two applicants across a desk while a queue waits outside. An illustration, not a photograph.
Illustration, not a photograph of the organisation
The organisation
A university
The problem
In admission season, enquiries arrived on every channel faster than a desk could answer them, and nobody could say which had been answered.
What was done
Every enquiry that arrived during the intake, on every channel, was answered and given an owner.
Status
Running
Uses a Nizento DS
No

In more detail

Every enquiry, from every channel, was answered and given an owner. The university is not named; we name clients only with their written permission.

The modules involved

More work

Other cases.

All of our work
A tailor checks a sheet against a rack of finished garments in a bright workshop. An illustration, not a photograph of SAK Atelier.Illustration
Made-to-order fashion house · a client

A fashion house run on one board, from the first message to the bank.

Orders arrived from the online store, WhatsApp, Instagram and the counter. Each lived in a different place. Some were never made.

RunningSAK Atelier
 Two staff members lay out the pages of a policy manual on a long table and mark them with tabs. An illustration, not a photograph.Illustration
University · a client, not named

A policy manual turned into the steps people follow.

The rules lived in a policy manual that nobody could follow step by step, and parts of it contradicted each other.

Done onceA university
 A finance officer works through printed statements at a wooden desk. An illustration, not a photograph.Illustration
University · a client, not named

A year of bank statements matched to the ledger, to the last paisa.

Statements and the ledger disagreed, and nobody could say by how much or why.

Done onceA university

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