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University · a client, not named

A policy manual turned into the steps people follow.

Two staff members lay out the pages of a policy manual on a long table and mark them with tabs. An illustration, not a photograph.
Illustration, not a photograph of the organisation
The organisation
A university
The problem
The rules lived in a policy manual that nobody could follow step by step, and parts of it contradicted each other.
What was done
Each policy was turned into the steps people actually follow. On the way, every place where the manual contradicted itself was found and settled by the people responsible for it.
Status
Done once
Uses a Nizento DS
Not used. Nothing was installed.

In more detail

It began as a paid finding: hand us the manual, get back a list you did not have.

The modules involved

More work

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Statements and the ledger disagreed, and nobody could say by how much or why.

Done onceA university

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